King Price Car Warranty

I am writing to formally complain about the handling of my car warranty claim, submitted on January 7, 2025, following a breakdown on January 6, 2025.

On January 6, 2025, my vehicle experienced a breakdown en route to home. I contacted King Price, and a towing service transported my car to Renault in Paarden Eiland. I subsequently submitted my claim on January 7, 2025.

I was informed that King Price would not cover the stripping fee, which I paid out of pocket, amounting to R12,500. While I accepted this, the subsequent handling of my claim has been unacceptable.

As of today, my vehicle remains at Renault. The primary reason for the continued delay in claim approval is the alleged lack of a mileage photograph. While I understand the need for documentation, neither I, the dealership, nor the towing company captured the mileage at the time of the breakdown. I have provided all other requested documentation.

I have been a loyal King Price customer for four years, and I find the current situation deeply disappointing. The lack of a mileage photograph, a detail easily overlooked during a stressful breakdown situation, should not be the sole reason to deny a legitimate claim. I have now been without my vehicle for a month, causing significant inconvenience and disruption to my daily life.

I request an immediate review of my claim, taking into consideration my long-standing customer status and the extenuating circumstances surrounding the missing mileage photograph. I expect a prompt resolution to this matter and a clear explanation of why my claim has been handled in this manner.

I am extremely dissatisfied with the service I have received and, as it stands, I cannot recommend King Price warranty services to anyone. I look forward to your urgent response and a resolution to this complaint.