1 reviews | Active since Sept 2010
King Price can't get it right
I have called four times to get a quote for building insurance and every time I get told they have to call me back but never do. I finally managed to get a quote and accepted the quote to add building insurance to my cover to start 1 Aug. I get sent the basic excess schedule twice but no policy schedule. I had to request it and now that I get it the buildings insurance is not on my policy! <br> <br> Additionally details that have been captured incorrectly that affect my premium like the fact that I do have an alarm and armed response (policy says I don't) has still not been changed. This is not the first time I am having issues either. It took over a month and 6 calls, and a report on Hello Peter before I could add my portable possessions to my policy.<br> <br> All my cars, house hold contents and buildings are supposed to be covered by King Price but I am seriously losing confidence since I can't even get a quote or get my policy schedule correct. Your call center is seriously lacking and you need to do ssomething about it immediately.
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Our client care department has been in contact with you to discuss as well as address any concerns you might have.
Thank you for your patience and understanding.
Regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Our client care department has been in contact with you to discuss as well as address any concerns you might have.
Thank you for your patience and understanding.
Regards
The kings court
