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Vuyolwethu S

1 reviews | Active since Jul 2012

06 Mar 2025, 15:05

King Price Buildings Cover Fixed Excess Not Making Sense

Firstly I have been with King Price car insurance for my 4x4 bakkie and they have been nothing short of great. However, their Home Insurance is something very different, hence the low rating, which is specifically for their Buildings Insurance. I recently requested a quote for one of my properties, which has both a borehole and a swimming pool. They claim that their Buildings Cover includes swimming pool equipment but there is a catch! Unlike other companies like Dial Direct (which the property is currently insured with), King Price has the exact same Excess of R5 500 for everything. R5 500 for a swimming pool pump is more than double its value. This means that the swimming pool pump is equal to being uninsured if one will have to pay double its value if it happens to be ******. I honestly don't see any sense for someone to pay an excess of R5 500 to replace a pool pump that costs R2 499.

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Replies (4)
King Price Insurance
King Price Insurance's reply06 Mar 2025, 15:42
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team will be in contact to discuss.
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Vuyolwethu S's update07 Mar 2025, 11:38
Reviewer Update
Today I see on my email that you sent me a link to access my policy document which you claim I have asked for. I never asked for any Policy Document from you. After all, my existing policy with you is the Car Insurance, whilst the issue here is regarding a Buildings Insurance. How does my car insurance documentation link to an excess for pool and borehole pumps that was quoted when I was enquiring about Building Insurance?
King Price Insurance
King Price Insurance's reply07 Mar 2025, 13:37
Official
Hi Vuyolwethu ,

Our Client Care team will be in contact to discuss your concerns.

King regards,
The Kings Court
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Vuyolwethu S's update26 Apr 2025, 14:17
Reviewer Update
Please note that I never received the call from your Client Care Team.