King Price Bad to zero service

I had a accident on 20th March with a friend's car that is insured with King Price. She submit the claim the 22nd of March as the 21st where a Sunday. They had a problem with the tow inn service we used. Please keep in mind that this accident acurr on a verry dangerous road outside Hartbee****rt at approx 19h00 in the evening. We report the accident in the legal time to Hartbee****rt police. After everything was sorted and the towing guys took the car to King Price yard, they went quiet on my friend. For almost 3 weeks we got a automated reply that they are bussy with her claim. Then she phoned King Price and all of a sudden a lady phoned and said she needs the AR report and a license disk. We supp**** that within 24 hours. I drove to Brits Trafic to fetch the AR report myself and then drove all the way to elardus Park post office to get the license. That was submit within 24 hours. A week later they phoned me and asked questions. After that they phoned my friend, Ms Gunter to ask the same questions. They promised that they will send tge confirmation that same afternoon. Said that all is in place. That was Friday almost 2 weeks ago. Then we called again last week Theusday and they returned a call asking more questions. And asked for my bank statement (which I found strange, because of popi act). I provide my bank statement within 2hours and my friends contact nr with whom I was that Saturday the 20th March. They then promised again that they will phone with confirmation on claim same day. Last Friday we call again and King Price said that the manager who worked on the claim will call back same day or maybe Monday. That was quite funny being said that she will definitely phone that Friday but maybe it will be Monday. Friday come and go and Monday come and go. Wednesday (yesterday) king price promised that this morning at 9 ms Gunter will get a call from Lizet Bond. We where told on Wednesday that tge manager is on leave this week and that Lizet is going to phone us. No it is almost 10h20 and no call yet. I think it is poor to none service. They don't get back to their customers. The monthly payments are **** up to date. My Friend, Ms Karen Gunter, is with King Price for more than 3 years and never skip a payment and only claimed a windscreen. But now they bahve like that. I can't believe all the promises they make on a saterday on "ontbyt sake" and every morning on "Groot ontbyt". I want to warn other consumers with this. Bad bad service. I want to make it clear that my friend is still loyal to King Price. She did not want this but I need to warn the public to this. The lies they spread via Wynand van Vuuren is to be discussed with. Hope someone can help my friend as she is a single mother and her son is in wagpos. She walks every Monday morning to the busstop at 5h00 to help him getting on the bus. Regards