KING PRICE-BAD SERVICE-POOR COMMUNICATION-NOT A NICE EXPERIENCE-NO TRANSPARENCY

I had a bad experience with this insurance. From the time the claim was registered they were effective and prompt to register the claim and arrange for towing.

The accident occurred on the 10/03/2025-Phoned in and my husband reported the accident as he was driving the car.He was the registered driver. I then already new we will be covered as we have car-hire with them.

At the time my policy was written, no one explained i has to pay car hire access with Europe car which was 2000 holding deposit, On top of that the access for the car is 5000.00.

I had to phone them more than once to ask how far the claim was. It was on the Saturday 22/03/2025 that I phoned when I was informed the assessor will give me a call the following week where I had to phone again. I phoned them them before the 11/04/2025 to ask how far they were, they stated the car is at the panel beater.I specifically asked can we have car hire until the car was fixed . I was assured that we can have car hire until i have my car. I was so mad because on the 20th we got a notification from Europe car that the car needs to be returned. We returned the car on the 21/04/2025. I phoned them and was advised that no manager can speak to me as they are busy and nothing can be done for me for my car hire to get extended.

The Panel beater-Mr Wessley offered to loan us a car but advised he had no car available at his panel shop. I had to travel to work by taxi from the ***.

I wrote a formal complaint on the 21/04/2025 to King Price.Every day I had to follow up and no one has contacted me from my insurance....

Why did we even take car hire?The estimate date keeps changing for completion.

This has been a TERRIBLE experience.

No one is accountable for the delay!!!!!