King Price Bad Service

My name is Usanda Dukada. I’m a client of king price insurance. My girlfriend had an accident while driving my car on her way back from dropping me off to work on the 17th of August 2021. A lady was driving in the wrong lane and drove into her “my car” and soon after I called the insurance and opened a claim. My claim number is CKP***/2 : DUKADA and I have an additional driver on my cover. I have not yet been furnished with the outcome of my claim to date but instead I’m being given the run around by the insurer and being subjected to scrutiny and being asked irrelevant questions such as whether or not I had a gap in insurance prior to joining. The investigator had recommended that my claim be settled but still the insurer is coming back and asking me questions that having nothing to do with the accident. The insurer has even requested that the investigator goes to my place of work and asked that my fellow colleagues not inform me of their presence. In my view the insurer is not being transparent in their investigation and trying by all means to nullify my contract and have not even called or asked any questions to the lady who drove into my car. This delay is costing me because I don’t have a car and I’m unable to fulfil my work and personal commitments. May you kindly assist me with what steps to take to have this issue settled.