SD
Stella D

1 reviews | Active since Jun 2013

20 Jun 2015, 22:19

King Price Bad Service

I complained to King Price that the garage they appointed to fix my car did not meet the set date for my car to be repaired, and they never bothered to notify me. I had to call them 3times to ask if my car is ready for collection the day before they promised my car would be fixed and when they finally responded when I was complaining they put the phone down on my ear.<br> An email was sent to the relevant department to handle my complain I was assured i'd get feedback before the end of business on the 18th. Till now I haven't had anything from the insurer i've never defaulted any payments with since joining them.<br> I'm disappointed and disgusted by what my insurance gave me.<br> All this has cause major inconvenience to me as I have a very crucial doctors appointment on Monday and now i'm without transport. If I don't go for the appointment I will have to cover the cost not King Price and their pathetic garage.<br> I would never recommend King price to anyone and it's about time I go to an insurer who will realise the importance of GOOD CUSTOMER Service!!!

0
Replies (1)
King Price Insurance
King Price Insurance's reply22 Jun 2015, 16:17
Official
Hello DiamonS,

We're sincerely sorry to hear about this. Your complaint was escalated to management who tried on several occasions to in touch, but were unsuccessful.

In the meantime, the claims department has contacted the repairer who advised that they are unfortunately still waiting for a door to arrive.

The claims department will however try to be in contact with you again.

Should you require anything else, you are welcome to email us at ***

Royal regards,
The king's court