DV
Daniel V

1 reviews | Active since Sept 2010

20 Dec 2024, 08:18

King Price backlash! Insurance is insurance. They'll bleed the last cent out of you!

Expect a backlash! How? Just lodge a claim!

I had been thoroughly impressed with King Price - the ease of use when applying and registering, the updating and user-friendly app with fantastic guidance and logic, the call-backs, the promptness and accuracy of their systems and processes ... until ... I had to lodge a claim when someone drove into the back-side of my car. I received a call within days informing me that my policy is about to be reviewed and that they now discovered (albeit a year down the line since I took out the policy), that there was a break in my insurance at another, previous insurer where I was not the designated driver in my family of, yet another vehicle I owned at the time, and therefore they would now have to increase my premium. What? WHAT???!!!! ***???!!!

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Replies (3)
King Price Insurance
King Price Insurance's reply20 Dec 2024, 08:49
Official
Hi Daniel,

It deeply saddens us to hear that you have had such an unhappy experience with King Price, but really appreciate you letting us know and giving us a chance to make amends.

Your complaint has been escalated to the relevant team and we’ll be in touch soon to discuss this with you.

Royal regards,
The king’s court
DV
Daniel V's update20 Dec 2024, 09:17
Reviewer Update
Thanks to Kgomotso Sekoaila from King Price for the call back, going the extra mile and readjusting my policy to basically nullify the non-sensical increase of the day before. Excellent PR work!
King Price Insurance
King Price Insurance's reply20 Dec 2024, 09:32
Official
Hi Daniel,

Well thanks so much! We pride ourselves on giving our clients the royal treatment. If there’s anything else we can do for you in the future, please just let us know.

Royal regards,
The king’s court