King Price awful windscreen claim process

King price has the most pathetic claims process for a windscreen claim, i submitted a glass claim for my windscreen they set me in contact with people from autoboys which they say deals with their claims they (autoboys) sent me a link to submit a picture of my vehicle but their site remains offline or there's a connection error and in return put up a animal and tell me to stare at the animal while they resolve the issue. A day afterwards they phone me and tell me king price rejected my claim for an agent windscreen claim sighting a reason that my car is a 2011 model and is out off warranty (shocked that king price will replace your windscreen with non oem because vehicle is out of warranty ) but my vehicle was in fact a 2017 model and is actually still under warranty first of all king price declines a claim saying my car is 2011 but is in fact a 2017 model and funny enough they collecting a premium for that particular car they are really *********** the week has already ended and im still waiting for someone from autoboys to get back to me im not even supposed to be dealing with autoboys cause i dont pay them it's rather an inconvenience