LS
Love S

1 reviews | Active since Feb 2016

04 Jul 2019, 17:56

King Price, Autobann and Firsthelp missing spare wheel

i Was involved in an accident and my car was towed by FirstHelp under the instruction of King Price Insuarance. On the scene FirstHelp checker in my spare wheel and towed the car. Then the car was sent to Autoban for repairs. When I received my car back the spare wheel was missing. I communicated with Autobann and they told me the car had no spare wheel when they received it form FirstHelp. I then referred the matter to King Price and I was told Samu will call me. After weeks of calling over & over again Samu eventually called me and forwarded an email to autoban and FirstHelp. First help confirmed the spare-wheel was there. After weeks I continued to follow up and nothing is being said. I send emails but it all leads to a dead end. I’m driving long distances in a car that does not have a spare wheel. This is too much inconvenience.

0
Replies (2)
King Price Insurance
King Price Insurance's reply08 Jul 2019, 13:55
Official
Hi Shadow

Thank you for bringing this to our attention, our SEM department is urgently looking into the matter and will provide you with feedback as soon as possible. 
LS
Love S's update16 Jul 2019, 21:12
Reviewer Update
Just to update... lesiba form king price contacted me and asked for a quotation of the spare tyre. Soon after sending it I received a payment and will purchase my spare tyre. Thank you very much for responding and assisting without delay. The payment reflected in my account the next day after I forwarded the quotation