KING PRICE AND THEIR POOR SERVICE

My car had a mechanical fault on the 6th of October 2019 then I called a tow truck to come and collected the car and they took it to where I normally service my car

So what happened was...I took a drive in the morning around 10 am and as I was driving a tyre pressure alert popped up on the dashboard, then I went to the garage to get it fixed and as I was putting pressure on the tyres I saw smoke coming out of the exhaust pipes. To myself I thought it was maybe because the car was idling then I drove out of the petrol station

As I was leaving the car seemed to be losing power then I stoped on the side of the road and checked the car and saw smoke also coming out in the front as well and called for help

So since the car is taken to VW... at VW they did their own assessments ... Then King price wanted the car to be with them so they can do their own assessments as well then the car towed to SMD in Pretoria west

Their assessor did a report and then the report got approved then the vehicle was taken to Autospray Panel beaters which they also took to VW silver Oakes for them to do further assessments

As I'm writing this i still don't know as to what is what with my car and we in the 5th month now without my car and whenever I call king price its a ****** mission to get assistance, sometimes when I call it's either the relevant people who have an idea of what's going on are busy or not on their desks and if you ask them to call you back that never happens. They'll promise you a royal experience and give you a total opposite of it. Maletsatsi Mokoanyane used to give me updates as to what will happen but now when I email her I get an automatic reply that she rejected my mail and I wonder if that still forms part of the "The Royal Treatment"

Autospray does answer my calls and give the same answer they've given me that "we waiting on the insurance to authorize" and "we still waiting for a detailed report from VW SA". You guys are now going to debit my account for the 5th time without any positive feed , so the question is what am I paying for?. Communication goes a long way .. I've been too patient with you guys thinking we'll get somewhere with this and the only and the only notifications I'm getting are the negatives on my account when you debit. My Profile with you guys is up to date and Ive never missed a payment

Your service is poor and pathetic I would never recommend you guys to anyone