MS
Mercia S

1 reviews | Active since Nov 2019

01 Sept 2022, 20:43

King Price agent sarcasism does not sit well with me.

I was called today from King price call center agent for car and home content insurance. I really thought that the quote was affordable and was going to accept after discussing with my spouse. I then ask the agent about the free patrol I saw on a flyer at the a BP Garage. Was quite surprised when he informed me that people only take quotes for free petrol. I HAD TO REMIND HIM THAT HE CALL ME and that it's not my problem if King Price is experiencing problems with this marketing attempt to get customers but if I am eligible for a voucher I must get it. He started to speak down on me and being sarcastic. I will certainly not tolerate being talked to like that by a call center agent.

0
Replies (1)
King Price Insurance
King Price Insurance's reply02 Sept 2022, 09:20
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Please accept our sincere apologies in the meantime.

Royal regards,

The king and his court