KS
Kwena S

1 reviews | Active since May 2022

22 Nov 2023, 19:43

King Price, A total PIT TOILET!!!

I am so stressed as I type this, I may even miscarry. I would give zero stars if I could. In Feb I hit a pothole and I received the worst service getting my car fixed with them. They were not contacting their selected service profider . It took a good 5 months before the vehicle was back in my possession.. ughhhh! I thought that I was an isolated event and decided to continue insuring with them. October I hit a dog that had crossed the road and decided to run back into the road. The car seemed fine as it was still on and idling while I inspected the scene and took pictures for insurance. I then decided to go about my journey since it seemed like external but not serious damage. I hadn't gone even 20m from the scene when the car went quiet and would not start again. Luckily my husband was local and was able to go to traffic officers that were working up the road..... Did AR, Lodged a claim with King Price. More than 7 weeks later I am told there is damage to the engine as well but they will only be fixing the front damage - Equating to only 20% of the total cost of fixing the car. Now what am I going to do with a car that is not working but looks good? They are full of **** and ba ntlwaela Masepa ka Papa. claiming that I should have known not to drive the car after the accident. Lapho they gave me a 9 page document and no where was this specified. Masepa ke a o jwetsa. If you are with KP start shopping elsewhere if you don't want constant headaches and chestpains. A total Pit Toilet!!!

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Replies (4)
KS
Kwena S's update22 Nov 2023, 20:06
Reviewer Update
To top it all, A consultant named Neil said the delay was because of cost of fixing so they need to investigate. then they sent me some ***** document to sign basically for them to "find a reason to decline my claim" (so said one person who's personal number I have and another person from my mom's insurance broker). Ofcourse I refused to sign their stinking **** of a document. Then one called Dumisane Baloyi called me to tell me the "bad" news, that they would be fixing a fraction of my car. Dude had no remorse and could not care less. THEY CARE NOTHING ABOUT THEIR CUSTOMERS, JUST PUTTING THE COMPANY FIRST. I told him that they are trying to F*CK me in the A-hole by this and he was just like Ma'am speak to the panel beater and fix the rest of your car. What? must I dig into my savings or get into debt because of their combined INCOMPETENCE? Yup The best thing to compare their service to is a darn multiple bug infested, stinking multiple-hole pit toilet!!
King Price Insurance
King Price Insurance's reply23 Nov 2023, 08:47
Official
Hey Kwena,

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Claims will be in contact.

Please accept our sincere apologies in the meantime.

Royal regards,
The king and his court
KS
Kwena S's update23 Nov 2023, 09:55
Reviewer Update
Also, this lady just called me.. "The sepcialist says damage to the engine was because you drove the car after impact" .. Uhm I was going to somehow drive it anyway for the vasic act of rwmoving it from the road. Should i stay dead on the road with cara ? Please try another way to dodge fixing my car. Adding on "Did you see a light come on after the impact?" "No" "The specialist will be able to tell if the light went on immediately" "HOW SISI? WAS THE SPECIALIST THERE OR WAS I THE ONE THAT WAS THERE?" MUST BE A PROFET OF A SPECIALIST YOU HAVE THERE. A **** one at that to be seeing false stuff. Sickening!

King Price Insurance
King Price Insurance's reply23 Nov 2023, 10:05
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***