King Price-a simple request becomes a frustrating experience with clumsy automated menu system.

Been trying now for 3+ days to get a letter of proof of no claim from King Price(my insurer) to give to another insurance as part of documentation in a third-party claim in a motor accident . The whole automated menu system is a nightmare which sends you round and around trying various options and never able to speak to anyone. Over the past 3 days I communicated/ whatsapped with 3 different consultants and each just gave me the ***no which takes you back to square one asking for id no etc and not giving any useable option and leaving you at a dead-end. Another consultant sent me an email of over 100 pages mostly marketing ****, but my schedule which he said I could use was not included. Another consultant said I would have to deal with the claims dept, but how the heck to you actually contact them? The whole system just sucks.