King Price

On Wednesday the 16th October 2024, I called King Price to inform them that my car is not starting. I was then advised by king price consultant to get an RMI approved repair centre within 30km radius of my location. King price then sent a tow truck to take the car to the repair centre. After the assessment done on the car, the repair centre told me that the engine holder broke and it damaged couple of things Gear box and suspension, sump, engine mounting, exhaust, gear linkage and stand just to mention a few. Which I then called King price to Inform them that I haven't been in any accident since the May accident which I mentioned at I hit a rock on the road. I also mentioned that I suspect that the damages are coming from that accident as I have never been in an accident since then. My policy plan with King price includes a courtesy car hire which I haven't received since then. I have been following up daily with King prices about this issue but each time I'm being told to wait for the third party Auto Magic who fixed my car in May. On the 23rd May the previous repairer (Agape Auto Body from springs) which is contracted by Auto Magic made contact requesting the quotation and the photos from the current place where the car was towed to. On Friday the 25th i was told that the assessor will be sent earlier this week. Each time when I call to follow-up I am told this is being escalated. Only today 30th October the assessor is sent through. King Price customer service is so disgusting and so unprofessional. I think its about time I shop around for the better insurer who will treat me with respect and also communicate with me throughout.