RE
Riaan E
1 reviews | Active since Dec 2018
05 Apr 2021, 19:32
King Price
I wrote 2 e-mails on 18/02/2021 and on 29/03/2021 to cancel my policy on 31/03/2021. To my surprise they deducted the canceled policy on the 01/04/2021. They are refusing to cancel my policy and refund my money. Their admin needs a wakeup call. Can it it be so difficult. I would like to see their excuse. Please just refund me . I must pay my new policy. Regards, Riaan Els.
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King Price Insurance's replyOfficial
06 Apr 2021, 17:19Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
King Price Insurance's reply06 Apr 2021, 17:19
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court