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priya P

1 reviews | Active since Jan 2016

25 Jan 2016, 13:30

KING PRICE

I had made a claim with King Price for a motor vehicle accident. the claim was repudiated based on their report as material misrepresentation as I according to them did not have continuous vehicle insurance. I did inform them telephonically that I had insurance previously. when the claim was made they expected me to provide proof which was not what was told to me. if they had asked me telephonically prior to writing me up I would have told them that I did not have the information. it was assumed that the company will find out this information themselves as it minimises their risk prior to selling insurance. also to ensure that the right premium is quoted. king Price are cheats, they lure you in on the pretence that you will get reduced premiums but when it comes to pay out they will try any trick in the book to not pay out. I had to do all the research to try and find my previous insurers and re-submit via the Short Term ombudsman's office.<br> <br> Their investigator a also very biased. he tried to trap us on many occasions by putting words in our mouths and not doing enough research to get the information.<br> <br> I had to do all the investigation and he got paid. **********

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Replies (1)
King Price Insurance
King Price Insurance's reply26 Jan 2016, 17:02
Official
Hello priyaprakasim,

Thank you for your comments and allowing us the opportunity to respond, during the sales stage of your policy several questions where asked some of which related to your previous insurance record, the policy was then underwritten based on the information you provided us with. This information was then taken in good faith as you would be the most reliable source of the information. During validation of the claim it came to light that there where discrepancies in the information provided.

We see your comments in a very serious light and can assure you that our claims advisors are in no way biased and in no way attempted to trap you by requesting you provide us with further information.


Royal regards

The kings court