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MN
Marcel N

1 reviews | Active since Jan 2013

19 Mar 2019, 10:05

King Price - 2 Weeks waiting on claim and counting

Good day,

Firstly I have been with king price since 2013 and have not claimed once, I have not missed a payment once yet I have to wait 2 weeks on a stove claim and still no response. I wonder sometimes how quick you guys would be if one misses a payment but it would seem the same commitment is not true for King Price.

Claim was registered on 6 March, its 19 March today and still nothing, definitely not the service I am paying for or was expecting from KP.

Today after a few failed attempts throughout this week trying to contact KP and getting disconnected when I get transferred to the claims department.

Could someone please explain the hold-up to me as nobody can seem to give me a clear answer or have the decency to follow up.

My claim no CKP ********** /1

I have been reasonable enough waiting two weeks to get this sorted, sort it out today or lose myself and a few other big payers for KP.

Kind Regards,

0
Replies (3)
MN
Marcel N's update19 Mar 2019, 11:07
Reviewer Update
It seems negative reviews don't get a reply either, Generic much? Sort out my damn claim!
King Price Insurance
King Price Insurance's reply19 Mar 2019, 16:41
Official
Hi Marcel
 
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.  Jean from our claims department has been in contact to discuss your concerns and the way forward, please let us know if you require any further assistance.


MN
Marcel N's update26 Oct 2022, 16:22
Reviewer Update
Well King price did come through a few times by now and apart from the initial issue which they have sorted. I can really say they have exceeded my expectations, ill stick with them until I am no more! Great insurer, keep up the good work!