King Pain Insurance - Still no action ?

We are now in the third week since the accident and still have had no response to the approval of our claim - as the assessor says, KP is sourcing the secondhand s**** yard parts needed to do the repair?

Thís really worries us - we know that they posted this whole explanation that they are allowed to do it and so on, but it still worries us

The repair to the damages to the car are R 73 000 and we have an excess f R 13 000 to pay. We checked second-hand parts for this repair and its less than our excess payment of R 13 000. Thís means that KP gets the repair for free - because we pay for it anyway

We made a mistake going with KP, we should have read the fine print - no wonder the reason that they came offer cheap insurance fees - because it costs them nothing or very little to effect repairs - if they ever agree to it ?

Even the tow truck driver said that KP is not a great insurance company to deal with? Why did we fall for this thievery?

We can see that we are going to have to have the car repaired ourselves if we want the right job done - the job that we were convinced that we were insured for