"King of Excuses at a damn expensive price" - insurance worth crying over.

King Price, I changed my policy and added building cover when I recently purchased a new home. My trouble started with the move, damages to personal items, suddenly not covered based on the fine print of the policy, claims taking more than a reasonable amount of time, and the only way to resolve anything with arrogant consultants end with an escalation to their management for intervention. My policy is still not in line with the quote from the second of June when all relevant information was shared, and every attempt to resolve has been met with another “underwriting” calculation difference, with me bearing the brunt. The final straw was the second claim rejection after an agent decided to do so with no assessment done. Again, after escalation and a chat with her manager, an assessor was sent and stood in my home telling us that there was clear surge damage to components / pc boards, and yet this morning I received the dreaded call, where I am told by the same arrogant lady, that the damage report shows wear and tear as the reason for breakdown topped off with “You did not take steps to prevent or minimize the loss” (the report not shard with me, just their response of rejection when i challenged to have an independent come and do the assessment comparison). This insurance provider makes every effort for people to rate them well on social media platforms, but their service and support especially during the times we find ourselves in, are beyond appalling and there are simply no urgency. You’ve lost my business and quite frankly my endor*****t of King Price as a business with any form of customer service. I moved to King Price just over three years ago - biggest mistake.