King Cab never came nor did Head office Call!

On Friday the 11th December at about 10h30 I initially called the King Cab division and after being on hold for 5 Minutes I asked the call center agent to call me back. After waiting for 30 min no one called , I called them back and booked a King Cab for Saturday the 13th Dec at 01h00collection at Fourways JHB. I recived the SMS notification and booking was confirmed . At 12 pm that same day a call centre agent called me to assist and I confirmed that I arranged the booking with anouther agent as they took so long to call me back. I logged a formal compliant and a Team lead called me to aplogise. <br> <br> I was out on the 12th Dec, and waited for 'King Cab' to call and pick me up at 01h00 AM , at 01h15 I received a call from one of the agents to confirm if I was assisted and I confirmed that I was still waiting for the driver and no one called. He confirmed that he would call me back right away. I waited a further 20 minutes and no one called me and made alternative arrangements to get home. This is shocking service I pay King Price a premium for the insurance and the 'King Cab' service. I was out and had been drinking and made arrangements with them Booking confirmation was R9-NTTD-07