Kholeka Nkosi is exceptional!

It's not common practice that a consultant will empathise, be patient and remain professional and courteous when you are unhappy abd frustrated. Kholeka Nkosi was that consultant today! She went above and beyond, even advocating for a reduction of my premium for having been inconvenienced. She put such a big smile on my face; I got the royal treatment! Keep it up, sisi; we need more people like you to help us!!!