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rohan.barnard rohan.barnard

1 reviews | Active since Jun 2011

16 Sept 2016, 06:58

Keeps taking your money after canceling.

<p>In August I cancelled our insurance with king price via email due to poor service but they did not cancel the debit order. I reversed the debit order and phone them. Then today they once again took a debit order which means this will be another 30min on the phone for them trying to sort it out. EVEN CANCELLING US A MESS WITH THESE PEOPLE. </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply16 Sept 2016, 16:20
Official

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.

Our retentions department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court