King Price Insurance

<div>I recently changed my insurance from one service provider to King Price Insurance - a serious judgement in error it appears to be. For one - do not ever attempt to use their claim reporting function on the app as it will not be responded to. I reported a water leak at one of my residential assets - the asset insured with King Price - and emphasized the fact that the water loss is severe and should be attended to. I did not get a response from them for a number of days to address the leak and have subsequently followed up about the progress. The staff at King Price insurance appears to be absolutely *********** and to date - now 2 weeks later - the water leak has still not been addressed and the service providers that King Price dd send out to the premises were unable to limit damage, trace the leak or even as much as attempt to address the problem at hand. A walk through the house scanning for water portrusion does not represent leak detection. I am losing on average 3000 litres of water per day and have now resolved to appointing a leak detection specialist at my own expense - something that should have been done by the insurance company posing to represent my interests. The problem has not be addressed, no communication for at least a week now and yet to resolve the issue at hand. Have also had to report a vehicle accident through the same forum. Call got cut of after confirming all my details and no response at all - I have to engage their call centre again to repeat the events that transpired. They always say - if you want to know if your insurance is appropriate and representative of your interests - CLAIM. I can advise you to spare yourself the despair and change your insurance before you have to claim. These guys are pathetic.</div>