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luzanne L
1 reviews | Active since Sept 2016
29 Nov 2024, 10:56
Just a policy number, not a client to take care of
Good Day, We signed up for king price insurance 2 maybe 3 months ago, Photos of the vehicles we placed under insurance was requested, I have sent these photos to my contact Luyanda Yika three times and Fazlin Mohamedali once on 25 September 2024and have received no acknowledgement that everything is in order with the policy or if there is still anything amiss, My emails were dated 3 Oct/ 11 Oct/ 12 Nov 2024 , I understand that every detail must be correct otherwise the insurance will find a way to not pay out on claims. I feel that I am just a Policy number at this stage and considering canceling and go elsewhere for the insurance.
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Replies (2)
King Price Insurance's replyOfficial
29 Nov 2024, 11:46Hi Luzanne,
It’s really heartbreaking for us to hear that you had a bad service experience from us.
We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
We’ll get in touch soon, but please know what we are deeply sorry that we’ve let you down.
Royal regards,
The Kings Court
It’s really heartbreaking for us to hear that you had a bad service experience from us.
We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
We’ll get in touch soon, but please know what we are deeply sorry that we’ve let you down.
Royal regards,
The Kings Court
King Price Insurance's reply29 Nov 2024, 11:46
Official
Hi Luzanne,
It’s really heartbreaking for us to hear that you had a bad service experience from us.
We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
We’ll get in touch soon, but please know what we are deeply sorry that we’ve let you down.
Royal regards,
The Kings Court
It’s really heartbreaking for us to hear that you had a bad service experience from us.
We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
We’ll get in touch soon, but please know what we are deeply sorry that we’ve let you down.
Royal regards,
The Kings Court
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luzanne L's updateReviewer Update
29 Nov 2024, 13:25Since placing my review on here earlier today, I just received a call from Johan Kellerman, thank you for your prompt and friendly response, we have resolved my issue, and I have more peace of mind now.
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luzanne L's update29 Nov 2024, 13:25
Reviewer Update
Since placing my review on here earlier today, I just received a call from Johan Kellerman, thank you for your prompt and friendly response, we have resolved my issue, and I have more peace of mind now.