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CLAUDETTE O

1 reviews | Active since May 2015

28 May 2015, 08:42

JOB INCOMPLETE LEAKING AGAIN

Claim done + - 3 weeks ago pipes repaired instead of replaced tles not replaced and now the same pipe is leaking again I reported it back to Runjay at King price and this is his response:<br> <br> Good day Ms Ogle<br> <br> I have received the report from the plumbers who have confirmed that the piping that you have on the hot water line is polycop.<br> <br> Having polycop piping on the hot water line is not against regulations, however It is no advisable to have this type of piping on the hot water line. <br> <br> The recommendation is to replace the polycop piping on the hot water line with cu tubing.<br> <br> The plumbers have attending to the leak, However replacing the entire polycop piping on the hot water line will be for your account.<br> <br> Please advise if you I should appoint the plumbers to quote on replacing the polycop piping on the hot water line.<br> <br> regards<br> Runjay<br>

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Replies (1)
King Price Insurance
King Price Insurance's reply29 May 2015, 15:52
Official
Hello claudetteogle,

Thank you for bringing this to our attention. When it comes to building insurance and we fix a leak we can unfortunately not replace all the piping with new pipes as it is the home owners responsibility to maintain their building.

As per our records an assessor has been arranged for a viewing.

Royal regards
The kings court