It's all good until you have to make a claim

I have been a client of KingPrice for over 4 years and was happy with their service. I would give them good ratings on Hello Peter because they ask you to rate the person assisting you with your contract immediately after talking to them. Everything changed for the worse when I had to submit my first claim in October 2023. And It's unfortunate that I only found this out now when I had to claim, that other people have also experienced the same bad service when it comes to claiming.

When I had to submit the claim the service was very bad; it took several calls to get the car towed and for them to get my information; They refused to do a thorough assessment of the damages to the car, and because of this when they "fixed" the car it still had problems. I had to take the car back to the repairers of their choice a couple of times to fix it, it is still not fixed properly by the way. When it came to investigating the cause of the accident they took so long that the camera footage was wiped out despite getting several calls from them about this incident in October 2023 up until now.