SM
Sihle M

1 reviews | Active since Feb 2022

26 Apr 2022, 12:03

It was my 1st claim with King Price and it did not go well.

On the 11th of April 2021 my car was book for repairs.

I received a call on Wednesday 20th April from Mastercraft Autobody that my car is ready for collection.When i arrived the review mirror was on top of the passengers seat ,I had to leave the car and go back to work because i had a meeting and asked them to collect it at 16:00

When i collect the care i was not happy with the following

1.The electronic windows are not working and i was so frustrated driving a car with no windows working and the aircon is not working. 2.I had a WORST drive from South Beach to Amanzimtoti driving and stoping every 5 killometers because i have to refill water and i have no idea what they did to my car because its losing water like crazy. 3.When i got home i checked the car and noticed that a Condenser was replaced,I have no idea why the condenser was replaced because the car was only damaged on the left hand side bumper and when the accident happened there was no heavy impact.Whoever that was replacing the condenser messed up the Aircondition System and did not tighten up the water pipe that is why the car is losing water. When i left my car on the 11/04/2022 the aircon was working perfect but i think whoever that was busy with the condenser did something to my aircon and i cannot drive a car without a working airconditioner. 4. A right hand side Head Light was replaced ,I dont know why because the car was only affected on the Left Hand side,The indicator on the Right Hand Side is also not working. Im really not happy and im very frustrated,Im travelling with uber now because i cant drive a car that requires water every 5 km.

I have been with King Price for 8years now,I wrote them an e-mail yesterday and not even one person bothered to give me a call.

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Replies (3)
King Price Insurance
King Price Insurance's reply26 Apr 2022, 15:00
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our assessing team will escalate the matter to management at the repairer for urgent attention.
SM
Sihle M's update27 Apr 2022, 13:23
Reviewer Update
Im really not happy with the way King Price is trating my matter,To me this is an Urgent matter i dont have a car im stuck indoors,Its the 5th day today i dont have a car,I cant even go to the mall to buy groceries ,Im disabled i cant travel with public transport,The past 5 days i have been using uber and its killing me financially.How am i suppose to go to work tomorrow my car is still parked at my garage not fixed.
I have been paying for the past 8/9 years for insurance and i was not expecting you to treat me like this.You should be ashamed of yourself!!!
King Price Insurance
King Price Insurance's reply28 Apr 2022, 18:33
Official
As per our records the repairer has been in contact to discuss.