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keabetswe M

1 reviews | Active since Dec 2017

12 Dec 2017, 08:08

Irregular Consumer Practices

I bought a car in November 2016 that comes with 1 year free Insurance as this insurance was coming to an end I was doing my research and getting quotes from Insurance companies that would best suit my pocket. I called King Price in October 2017 to ask for a quote and because I said I was happy with the quote I guess that meant that I agree to take their insurance. I was surprised that they deducted the premium on the 25th of November 2017 as I did not get a receive a schedule or take my car for inspection as other Insurance Companies do. I went to my bank and reversed the money they took. I have been getting sms after sms telling me that I should pay the installment. I wrote them an email saying that I cancel the insurance (which i did not agree to take in the first place).Today on a random Tuesday 12 December 2017 they decide to deduct money in my account. I have no idea who they told that they were going to do that but I guess that's how King Price does business. I now have to pay bank charges for unpaid transactions. I am really unhappy with the King Price

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Replies (1)
King Price Insurance
King Price Insurance's reply12 Dec 2017, 15:01
Official

Hi Keabetswe

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. Our retentions department tried calling you but to no avail. The policy has been cancelled as per your request and the applicable refund will be processed. Should you require any further information please do not hesitate to contact.

Royal regards

The kings court