Insurers will be Insurers

I was with King Price for three months as a new driver, and while I understand that young, newly licensed drivers carry higher risk, the premium and excess I was quoted were genuinely difficult to justify — especially when I've since moved to another insurer and I am paying less than half what I was paying King Price, with the same excess.

My bigger frustration isn't the pricing — it's the experience when I called to cancel. I understand that retention consultants are scored on keeping customers, but the call felt more like an interrogation of my decision than a straightforward cancellation. By the end of it I was second-guessing a choice I had already thought through carefully, which shouldn't happen when you've simply decided to move on. It's an uncomfortable position to be put in — you don't want to be rude and tell them to just get on with it, but you also shouldn't have to defend yourself for leaving. That experience alone means I won't be considering King Price again, even as my risk profile improves over time.

There was also an ongoing issue with a claim on my profile. A windscreen chip repair — which is supposed to be covered at no cost — was apparently recorded in a way that showed as a "R3,000 windshield repair claim" when pulled through to other insurers. That caused unnecessary complications during my transition and took significant back-and-forth with support to try and resolve. It still isn't something I feel was fully handled correctly. King Price may work well for some people, but between the premium, the cancellations experience, and the claim recording issue, I can't recommend them based on my time with them.