Insure running away from its responsibility

I had and accident in December 2015 but my car is still not fixed. The assessment was done and approved but 2 and half months later King Price tell me they have done another assessment and the are not going to fix my engine. I have sent a mail to the complains department but still not yet done. I am not happy with the service . <br> <br> Initial assessment: Karen went to scene of the accident and didn't report anything to do with the oil leakage . the initial assessor (Brandon) should have been able to pick that up. the Insure running away from its responsibility. <br> <br> Nobody is coming back to me about my complain