JB
JP B
1 reviews | Active since Nov 2013
03 Sept 2019, 11:21
Insurance Poicy Documents Missing
It is all good and well moving to King Price as it cheaper.
But it is very difficult to get my policy documents or get feedback. I sent an email with my issue and all I received back was a survey to completed but no policy documents????
Helpful (0)
Replies (6)0
Replies (6)
King Price Insurance's replyOfficial
03 Sept 2019, 11:33Hi JP
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We note that the documents where emailed to your GMAIL account on the 08/08/2019, please check the spam/junk folder as the GMAIL accounts sometimes put them in there. Our client care department will be in contact shortly to confirm receipt as we have sent them again.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We note that the documents where emailed to your GMAIL account on the 08/08/2019, please check the spam/junk folder as the GMAIL accounts sometimes put them in there. Our client care department will be in contact shortly to confirm receipt as we have sent them again.
King Price Insurance's reply03 Sept 2019, 11:33
Official
Hi JP
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We note that the documents where emailed to your GMAIL account on the 08/08/2019, please check the spam/junk folder as the GMAIL accounts sometimes put them in there. Our client care department will be in contact shortly to confirm receipt as we have sent them again.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We note that the documents where emailed to your GMAIL account on the 08/08/2019, please check the spam/junk folder as the GMAIL accounts sometimes put them in there. Our client care department will be in contact shortly to confirm receipt as we have sent them again.
JB
JP B's updateReviewer Update
03 Sept 2019, 11:48Thank you
Based on the policy received :
1) You have insured the incorrect vehicle (That is not what was communicated)
2) The name of the regular driver is spelled incorrectly?
Based on the policy received :
1) You have insured the incorrect vehicle (That is not what was communicated)
2) The name of the regular driver is spelled incorrectly?
JB
JP B's update03 Sept 2019, 11:48
Reviewer Update
Thank you
Based on the policy received :
1) You have insured the incorrect vehicle (That is not what was communicated)
2) The name of the regular driver is spelled incorrectly?
Based on the policy received :
1) You have insured the incorrect vehicle (That is not what was communicated)
2) The name of the regular driver is spelled incorrectly?
King Price Insurance's replyOfficial
03 Sept 2019, 12:44Our client care department tried calling but there was no answer, we will continue to try.
King Price Insurance's reply03 Sept 2019, 12:44
Official
Our client care department tried calling but there was no answer, we will continue to try.
JB
JP B's updateReviewer Update
03 Sept 2019, 13:16I am not in South Africa as I can only be reached via email.
Because I had no feedback Hello Peter was the only way to get assistance.
Because I had no feedback Hello Peter was the only way to get assistance.
JB
JP B's update03 Sept 2019, 13:16
Reviewer Update
I am not in South Africa as I can only be reached via email.
Because I had no feedback Hello Peter was the only way to get assistance.
Because I had no feedback Hello Peter was the only way to get assistance.
King Price Insurance's replyOfficial
03 Sept 2019, 14:39Our client care department will be in contact via email, for any further inquiries kindly email Cherese in client care directly on : ***
King Price Insurance's reply03 Sept 2019, 14:39
Official
Our client care department will be in contact via email, for any further inquiries kindly email Cherese in client care directly on : ***
JB
JP B's updateReviewer Update
05 Sept 2019, 10:34Very unhappy with King Price. Riando Hernandez claims that he has spoken to me and has cancelled my insurance with King Price.
Can I please have the reason as to why my Insurance has been cancelled. It is impossible that Riando could of spoken to me as I am not even in South Africa.
Can I please have the reason as to why my Insurance has been cancelled. It is impossible that Riando could of spoken to me as I am not even in South Africa.
JB
JP B's update05 Sept 2019, 10:34
Reviewer Update
Very unhappy with King Price. Riando Hernandez claims that he has spoken to me and has cancelled my insurance with King Price.
Can I please have the reason as to why my Insurance has been cancelled. It is impossible that Riando could of spoken to me as I am not even in South Africa.
Can I please have the reason as to why my Insurance has been cancelled. It is impossible that Riando could of spoken to me as I am not even in South Africa.