*********** Insurance only good to sell the product/service

I am disappointed and discourage in this insurance when they signed me up for the cover the consultant never told me about claiming earlier there will be an additional fee applicable. Why should I be paying an extra fee when I submitted a claim, I was only aware of my excess for any claim I submit. King price has been hiding information that was supposed to be relevant to clients and not only when it comes to claims then they want to tell you about Additional costs. This is *********** service rendered/provided I would not recommend any 1, if the sales consultant could not advise about additional fees on early claims, TOTALLY UNACCEPTABLE. If you guys are not providing proper service/information how can 1 relay on your insurance company. The sales consultant I supposed they were trained to only tell customers about the good benefits. I am FRUSTRATED and DEFEATED in this PATHETIC SERVICE. I feel why should be liable for additional/extra fees as I am paying a monthly instalment and when claiming I still need to pay an excess which I am comfortable with currently. Only when the claims department called yesterday, I was ONLY aware of this fee applicable. I am DISSATISFY, DESPONDENT and DISPLEASED when I spoke to Barend Meyerton (Maybe I have the contact’s name incorrect) nevertheless your calls are recorded, and also can you guys must pull the call when the sales consultant has signed me up for the insurance and listen to that call. YOU GUYS KNOW HOW TO KICK A DOG WHEN HE IS DOWN!!!