Insurance complaint

I am referring to a claim registered on the 09/12/2015 where i was involved in a ******* and my cell phone was ******. Ever since i reported the claim all it has been was questions , questions and questions. I was contacted by an assessor today disputing information on my claim/policy with an insurer that i was insured with over 5 years ago. It is as if King price is looking for a reason to reject my claim. I have never experience any issues with any insurance company or any of my other claims on this Kinprice policy. All i want is to have my phone back, my peace has been taken away and unfortunately that cant be restored! i pay a premium every month and have never missed a payment on this policy but now that i have a claim i am being interrogated every time i speak to a consultant. i would really like someone to assist me in finding resolve to this matter as i feel like i am being pursecuted instead od HELPED. Ive never has an issue with any other claim or insurer and now I feel like you guys are looking for issues with this claim. I would like someone to contact me on my husbands number on ***. thank you