Insurance claim not attended

on the 7th December 2015 I lodged an insurance claim with Thembi, I provided all the required information to process my claim. a week later, on the 14 December 2015 I made a follow up call on my claim. To my surprise the claim was closed and I was not even informed about it. the claim was closed due to non payment as it was explained to me. However, King-price consultants incompetence was the problem here because they failed to do a proper check on my account because my account was actually in credit. So I explaind what has happened and was told that it will be investigated and sorted out. again, there was no feedback. After a few days, I again made a follow up call. I spoke to Bradley who admitted that everything has been sorted out, the claim reopened and sent back to Thembi to deal with. few more days pass without any feedback from Thembi. I make another follow up call, I was told that they are busy with the validation of the claim, and they need a settlement letter from the bank. Which I sent. still no feed back. so I made another follow up again on 30 December and Thembi tells me that my claim is closed. I can only guess they looking for ways to repudiate my claim.