Insurance claim

I am so unhappy with the service currently receiving from king price insurance. So i have a cellphone insurance with king price. I logged a claim on the 12th after my cellphone was ******. i have sent all necessary documentation to them as they requested, to my surprise they also requested an itemized billing from me. I was shocked but because i need a phone i comp**** and spoke to my service provider who advised that it takes up to 7 working days to receive it. I went back to king price and spoke to Frans kekana who told me not to worry he will request it from his side. he later advised that my phone was last used on the 09 march 2020 and my phone was ****** on the 12 march 2020. I contacted My network provider they confirmed that they do pick up usage on my number for the above dates, which surprises me. am still waiting for the itemized billing. i have also referred a friend as they asked me to so i can earn a certain amount and i did but i dd not receive my payment or any communication. I feel unfairly treated as a customer. I will have to ask my friends to cancel their insurance with king price because i do not want to be associated with bad customer service