Insurance ***/1

My Home was recently bugled(02 Nov 2015), I started with the claim process and the above person was allocated to me, he phoned me and told me I can go to Nu World to get my stuff once they send confirmation till this Date no one sent me anything, another company who is supposed to replace my watch only phoned me once, I have sent numerous email to Runjay asking about the process and no reply, I phoned his office and someone takes my details and transfers me to Runjay but he does not answer, this lack of communication is really getting to me.