Insurance Claim

I claimed for 2 items that were ****** . A Canon camera and Sony Handycam which is insured by King Price . It's 7 weeks and my claim has not been finalised as yet. It took a long long time for them to process the claim . Correspondence and communication from King Price is Appalling.

When taking out the insurance all details were given to them, including purchase prices for the items. During the Claim process I had to re submitt all information for the items claimed for. I was told it will be processed within 3-7 days. That turned out to be 4 weeks.

I have been calling them and mailing them continously but their feedback is always so delayed. They have now come back to me stating that Sony is no longer in SA . They are replacing me with a Panasonic Handycam that's valued at almost 1/3 of the price that my Sony Handycam is insured for.

I denied this replacement but they are so adamant about it. They are not giving me any alternatives. It's like a take it or leave it situation. I am very disappointed with their service , firstly for the lengthy claim time and secondly that I am not getting the due settlement on the Handycam.

Why I am being forced to settle for a product that I am not happy with? Why are they being so adamant? I have been given the run around with the whole claim process which is very frustrating.