Insurance claim

I was involved in an accident on the 9th of September and my claim was only approved on the 25th of September after calling and email and finally emailing their compliant department my claim was approved. After it had been approved, they sent it to the wrong panel beater. I also had to follow up, for them to send it to the correct panel beater, they had gotten the name of the panel beater incorrect (so much drama).<br> <br> Any ways since the claim was approved late, I asked them what will happen to the courtesy car that I have, since it is for 30 days, will I get an extension?. I have not received any response regarding extension even today I have been calling and also called yesterday and today to get through to the claims department left messages but with no reply.<br> <br> I was supposed to have return the courtesy car last week already and I have received an sms from the rental car company telling me that, the extended days will be charged to me. I don't know why King price has not sent an extension approval because it is not my fault that, I have not received my car back. Their panel beater also take their own time shame...<br> <br> Can someone please help...