INSURANCE ****

I have king price insurance for both building and home contents. I am really disappointed by their service. Twice now I tried getting their help only to be met with disappointment. It could even be three times, I don't know. I just never had the energy to raise my issue. When you call the emergency line at night for home assist benefits (once I had issues when calling regarding plumbing and today electricity issues) both times I was told no service providers are available and that they will send someone the next morning. Last time my pipes were leaking and after resisting to wait for someone the next morning, somone was finally sent that night. This happened after what felt like world war. At that point I was already so disappointed in how they tried to convince me they are unable to find a service provider only after insisting that my issue was an emergency, suddenly someone was found. Guess what, many months later, I call in about having issues with my electricity, this was before 7pm, the first thing the person on the line said of course was they will try their best to send someone out but it is likely no one is available so in that case they will look for someone mannually and if they can't find a service provider then they will send someone in the morning. My question is how is this helpful? Why do I have insurance with emergency benefits if no service providers are ever available when you need them. There's a lot of negative experiences I've had with this insurance and I am very skeptical about remaining with them. Insurance is such a **** honestly.