1 reviews | Active since Feb 2014
Innefficient Service
<p>I made a request to be called back through email on the 1 June 2016 and guess what today on the 8 June 2016 no one has called me back yet. I called them back on the 5,6 and 7 but they take forever to transfer me to the correct department , each time they tell me they will give the guys at retention the message to call me back but they never do.</p> <p> </p> <p>Yesterday 07 June 2016 i sent through another email to their clientcare email but i still have not gotten an email response nor a call. this insurence compnay was good to me , i enjoyed their services but riht now i am near cancelling this thing , they starting to drop the ball, I dont feel like i am receiving any "Royal" Service anymore.</p> <p> </p> <p> </p>
Kgobudi,
We are so sorry to hear that you have been disappointed with the service you received.
We note that Juan has been in contact with you to discuss your request and assist with finalisation.
While we never like to hear that we have disappointed our clients, we are grateful to you for bringing this to our attention so that we can immediately improve the service we provide.
Should you require any further information you are welcome to contact us.
Royal regards
The Kings Court
Kgobudi,
We are so sorry to hear that you have been disappointed with the service you received.
We note that Juan has been in contact with you to discuss your request and assist with finalisation.
While we never like to hear that we have disappointed our clients, we are grateful to you for bringing this to our attention so that we can immediately improve the service we provide.
Should you require any further information you are welcome to contact us.
Royal regards
The Kings Court
It is true that Juan did contact me, i thank you very much for the prompt response. It is however sad that almost five days after that very promising call i still dont have the updated policy schedule in my inbox!!!!!
It is true that Juan did contact me, i thank you very much for the prompt response. It is however sad that almost five days after that very promising call i still dont have the updated policy schedule in my inbox!!!!!
Hi Kgobudi
we have just emailed the documents to you again, Juan did send them on the 01/06 and 08/06 to your email address, please could you confirm receipt of the one we emailed you today. we emailed them all to **********
Royal regards
The kings court
Hi Kgobudi
we have just emailed the documents to you again, Juan did send them on the 01/06 and 08/06 to your email address, please could you confirm receipt of the one we emailed you today. we emailed them all to **********
Royal regards
The kings court
Documents received , Thank you
Documents received , Thank you
Thank you for the update, have a fantastic day further.
Royal regards
The kings court
Thank you for the update, have a fantastic day further.
Royal regards
The kings court