INITIATIVE

I CALLED TO FIND OUT ABOUT GETTING SHORT FALL COVER FOR MY CAR AND SPOKE TO RAMANO NAIDOO. HE SORTED THAT OUT FOR ME BUT TOOK INITIATIVE AND I ENDED UP TAKING A HIGHER PREMIUM NOT BECAUSE HE IS A GOOD SALES MAN BUT BECAUSE HE IDENTIFIED MY NEEDS AS THE CLIENT AND OFFERED PRODUCTS THAT WOULD SATISFY THOSE NEEDS. ITS SO IMPORTANT TO SPEAK TO SOMEONE WHO KNOWS WHAT THEIR PRODUCTS ARE AND HE WAS VERY PLEASANT TO SPEAK TO. I DON'T MIND WAITING TO SPEAK TO SOMEONE IF I WILL SPEAK TO SOMEONE AS FRIENDLY AND KNOWLEDGEABLE AS RAMANO. HE IS DEFINITELY AN ASSET BECAUSE I'M NOW GOING TO INSURE MY SECOND CAR WITH YOUR COMPANY.