1 reviews | Active since May 2012
Increased my premium in error
I received sms notification that my King price insurance premium has been debited from my account however the incorrect amount was debited. I phoned call centre who transferred me to a lady who advised they must listen to the recordings to make sure I disclosed everything I am saying I did before they can get back to me. I was suppose to receive a call from her this morning and have note as yet. they say the reason for increase is that my mom is at home all day! WHAT? 1. They were aware of this when I got the policy. 2. I had to beg for my policy to be updated correctly. 3. finally received the correct policy on 7 Oct 2015. which shows someone is at home during work hours (my mom) , also shows my premiums I agreed to with King Price. Yet wrong amount was debited 1 November 2015?? FIX IT ASAP. I make sure my details are correct and all is in order on policy as provided to you and yet this is how you treat your clients?
We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.
Chantilee from our retentions department has been in contact to discuss your concerns and the way forward, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.
Chantilee from our retentions department has been in contact to discuss your concerns and the way forward, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court