WT
Wayne T
1 reviews | Active since Nov 2010
01 Nov 2018, 11:38
Increase without notice.
A debit order went off for my policy as usual, however it was increased by 45% without any notification what so ever, I was expecting an increase as per usual end of the year but I received no email to that effect let along a notice for an ******ionate increase of 45%.
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King Price Insurance's replyOfficial
01 Nov 2018, 17:20Hi Wayne
Please note we do send a letter one month in advance to advise of the annual increase. The letter was sent to your email address on the 27/09/2018. We confirm it was sent to the same email adress you provided us with on your policy as well as Hello Peter when you lodged this complaint. Our retentions department will be in contact to discuss the matter and the way forward.
Royal regards
The kings court
Please note we do send a letter one month in advance to advise of the annual increase. The letter was sent to your email address on the 27/09/2018. We confirm it was sent to the same email adress you provided us with on your policy as well as Hello Peter when you lodged this complaint. Our retentions department will be in contact to discuss the matter and the way forward.
Royal regards
The kings court
King Price Insurance's reply01 Nov 2018, 17:20
Official
Hi Wayne
Please note we do send a letter one month in advance to advise of the annual increase. The letter was sent to your email address on the 27/09/2018. We confirm it was sent to the same email adress you provided us with on your policy as well as Hello Peter when you lodged this complaint. Our retentions department will be in contact to discuss the matter and the way forward.
Royal regards
The kings court
Please note we do send a letter one month in advance to advise of the annual increase. The letter was sent to your email address on the 27/09/2018. We confirm it was sent to the same email adress you provided us with on your policy as well as Hello Peter when you lodged this complaint. Our retentions department will be in contact to discuss the matter and the way forward.
Royal regards
The kings court