CW
Clint W

1 reviews | Active since Oct 2010

11 Mar 2016, 10:58

incorrectly billed - Resolved

my policy has been debited with an additional amount for 2 months for a vehicle I have not bought but merely queried a quotation for the possible purchase of the vehicle this was to be confirmed, after much struggle and frustration with the 2 call center agents I have initially flagged this with to no positive outcome, I then made contact with the complaints department and was pleasantly assisted by a very competent lady Amanda Erasmus, without a hassle she has speedily looked into my matter and resolved it, she has arranged the refund for the \in error\" debit amounts before the advised turnaround time, she is certainly a life saver at King Price and they can definitely do with more people like her.<br> <br> Thanks again Amanda"

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Replies (1)
King Price Insurance
King Price Insurance's reply11 Mar 2016, 15:22
Official
Hello cwilliams1,

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Thank you for the fantastic feedback regarding Amanda, we will be sure to share your kind words with her and the rest of the team. Should you require any further assistance please do not hesitate to contact.


Royal regards

The kings court