Incorrect Deduction of a Premium

I am still waiting for your telephone call and reversal of an incorrect deduction made on my account. I have spoken to a lady from your side whom I forgot her name on 27 March 2014 and she made an undertaking that I was going to be called either by someone from finance and a reversal would be made following an incorrect deduction made on my account after I have cancelled my Insurance with King price. To date I have received no phone call from you. <br> <br> Please make sure that a reversal is made to may account before end of business today. <br> <br> Should you need any further clarity, please give me a call.