INCORRECT COVER FOR 11 MONTHS AND REFUSING ME A REFUND

Good day.

I would like to file a complaint to king price and motor Happy.

Earlier this year I insured my second car(Suzuki) with king price insurance.

On the call attached, I did mention that the car is for business use and will be used to transport people and recently added the car under Bolt services. After 11 months of paying for the cover, I have discovered from another insurance company that King Price and most Insurances do not cover this type of business of transporting people, which was not mentioned to me on my initial call.

Bear in mind that this is my second car insured with King price, going to my 3rd year in January with you guy. When I raised this issue I was put in communication with a broker retention consultant by the name of Krystle Damon, she listened to the call recording of my initial interaction with the first consultant of me explaining that the car will be for business use and admitted that the consultant was in the wrong and advised me that due to this, there will be a refund to me as this was an internal error. Of which at that time it made total sense.

I then received a second follow up call from Krystle the following day, now informing me that unfortunately they cannot refund me, she had set an expectation for me and admitted that the issue is internal and pretty much I was misled.

I requested a call from Manager by the name of Lufuno from the Broker retention.

I advised her of my interactions with the previous consultants and that I was under the impression I will get a refund as per Krystle, , she mentions to me that it will not be the case and that Krystle was supposed to confirm with her(Lufuno) before promising anything to me.

This is a clear continued *********** of staff member giving false information and setting false expectations that the company cannot deliver on.

I am extremely disappointed in King price; I was forced to cancel the car from my profile because I am not covered properly and now remains uncovered and again, I am forced to forfeit 11 months of my premium on an internal issue and lack of training of staff members.

I would like a refund.