LN
Lihle N

1 reviews | Active since Jun 2019

01 Jul 2019, 09:38

Inconvenienced

I had a accident in February and after the claim process was quick. Until my car was at the panel beaters for three months and I had to constantly call King Price because they didn't bother to call and give me an update. King Price insurance then assigned a claim consultant Samu Mbhele to my claim, that's when things started moving, she would constantly call the panel beaters and King Price insurance's parts department to take priority of my case. Though it was a frustrating process but knowing that someone was fighting for me made huge difference.

King Price insurance needs to work on their turnaround time, you can't wait for your car for three months that is big inconvenience.

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Replies (1)
King Price Insurance
King Price Insurance's reply01 Jul 2019, 15:59
Official
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we or our service providers have disappointed you. Our SEM department has been in contact to discuss your concerns, thank you for your valued feedback.