lL
lebokhoza L

1 reviews | Active since Feb 2017

15 Oct 2021, 16:06

King Price Insurance

<div>Yet another awful experience from this company, level of incompetency is bad from consultant to their manager's \ Bosses they know that they can just treat customer however they want because hey after all what can you do you need their assistance but it's funny when the premium is sussposed to be paid we as clients we pay it in time and no hassle but when they have to deliver to us it is a story and a lot of pulling back. They do not communicate and they do not tell customer the things that they suppose to but at claims stage they run to say this that am very very mad and this is happening for the second time . I so wish i had just left and not even referred anyone to this company when i had the chance avoided such nonsense especially from people they call themselves Business Manager, more of just the same as their consultant. Am going through a traumatic moment to hear and see a person that they will kill my daughter for the sake of a device i was trying to protect as if i knew i would be going through such kind of hassle in my life. We ask to be called no one calls they take their precious time they dont respond to emails in time not trying to take the initiative to try and meet the customer half way</div>

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Replies (5)
King Price Insurance
King Price Insurance's reply26 Oct 2021, 15:46
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information please do not hesitate to contact claims directly.
lL
lebokhoza L's update03 Nov 2021, 12:31
Reviewer Update
Y'all are bunch of ********** on a serious note you can't stick to what you say you are going to do running away from paying out. One excuse to another worse from senior management. Andre,Jeun& Sonia bunch of *********** managers tell us if you also want to rob us day light so we know how to take it further
King Price Insurance
King Price Insurance's reply10 Nov 2021, 19:35
Official
Should you wish to dispute the outcome of a claim you may do so by emailing a detailed dispute to *** 

lL
lebokhoza L's update11 Nov 2021, 12:24
Reviewer Update
Then clearly this coming does reap offs to people if that is what you would reply to a paying customer which had an incident and yet again communicated everything needed and the so called manager on a recorded line mentioned that he will finalize this as he can see we have given all we can i mean what do we know of what these ******s ******* do to our variables when they take them? Yet again this company incompetency has proven and shown how it is from word go of the sales consultant they do not as any of what is asked at claims stage yet you want to hold that against a client to run away from paying out a claim, My husband was ****** again previous weekend we come from which he nearly lost his life due to the fact he didn't have a phone or any tangible items on him he was beaten to the pulp of his life for that mere fact so would we blame him still again which firstly it was myself and him and my daughter that they threatened her life by saying they would stab her if we don't give them the very same phones that we were trying to protect that today we are failed by King price to pay our claim what does that mean? to you as a company so we shouldn't then insure our items? We can not be afraid to have things nor be insured but still be given problems.Andre Kristen **** and not sticking to his words.
King Price Insurance
King Price Insurance's reply15 Nov 2021, 16:24
Official
Should you wish to dispute the outcome of a claim you may do so by emailing a detailed dispute to ***