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<p>This month I moved my insurance to King Price, policy starting 1 May. Since inception of this policy, there have been several hurdles.&nbsp;</p> <p>&nbsp;</p> <p>1. When the quotation was given, the consultant I spoke to took note of the claim that I had with my previous insurer in February this year. However, she never added it to my policy schedule and quoted me an incorrect premium. I noticed this, called King Price and they were very quick to push up the premium (regardless of whether the accident relating to the claim was my fault or not). I accepted an agreement made with the retentions office that I would pay the first month at the initially quoted premium and then pay the escalated premium from June.</p> <p>&nbsp;</p> <p>2. Friday I realised that the debit order, meant to have gone off my account on the 1st, had never gone off. I once again had to call them to ask them why they have not collected their money. The consultant I spoke to told me he would speak to the relevant department and get back to me. This never materialised.</p> <p>&nbsp;</p> <p>This evening a debit order of nearly double the escalated premium went off my account. Which sent my cheque account into overdraft.&nbsp;</p> <p>&nbsp;</p> <p>If King Price wants to keep me as a client, I expect the following:</p> <p>&nbsp;</p> <p>1. The Rand value of the minutes I spent on my cellular contract to call them and correct their mistakes reimbursed.</p> <p>2. The excess amount that went off with the debit order on my account to be repaid with NO DELAY. I do not want a story about&nbsp;bureaucracy determining when I get my money back.</p> <p>3. The overdraft activation fee and any interest caused by this transaction to be reimbursed.</p> <p>&nbsp;</p> <p>King Price, best you step up to the plate, because this is a rocky start to an already rocky relationship with a new customer.</p>